Shipping policy
Shipping Policy
Thank you for shopping at Kobex Shop. Here are the terms and conditions that constitute our Shipping Policy.
Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, along with a tracking number.
Please note: During high-volume periods or holidays, processing times may be slightly delayed.
Shipping Rates & Estimated Delivery Times
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping Method |
Estimated Delivery Time |
Cost |
|
Standard Shipping |
5 – 10 business days |
Calculated at checkout / Free over [Amount] |
|
Express Shipping |
2 – 5 business days |
Calculated at checkout |
Delivery times are estimates and start from the date of dispatch, not the date of order.
Order Tracking
Once your order has shipped, you will receive an email notification from us containing a tracking number you can use to check its status. Please allow 24 to 48 hours for the tracking information to become available.
Customs, Duties, and Taxes
Kobex Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).
Incorrect Shipping Information & Returned Packages
Please ensure that your shipping address is entered correctly at checkout. Kobex Shop is not responsible for packages delivered to incorrect addresses provided by the buyer.
If a package is returned to us due to an incorrect address or failure to collect, the customer will be responsible for the re-shipping costs.
Damaged or Lost Packages
If you received your order damaged, or if your shipment is lost in transit, please contact our support team immediately at [insert your support email, e.g., support@kobexshop.com].
Please save all packaging materials and damaged goods before filing a claim, and include your order number and photos of the damaged item/box.
Contact Us
If you have any further questions about our shipping procedures, please contact us at:
- Email: support@kobex.shop